Shipping policy
Please read our shipping policy carefully to understand our processes and ensure timely delivery.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- Please note that during high-demand periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please note that delivery estimates are based on normal conditions and may vary due to unforeseen circumstances.
Shipping Locations
We currently ship to Australia and NZ only.
If your location is not listed, please contact our support team at support@teagramstudio.com.au for further assistance.
Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number. You can track your order via the shipping provider’s website.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately at support@teagramstudio.com.au with your order details and any relevant video and photos. We strongly recommend to take a video while you are unpacking your order for the first time. We will work with the shipping provider to resolve the issue as quickly as possible.
Shipping Restrictions
Certain products may be restricted from shipping to some locations due to regulations or restrictions. If your order cannot be shipped to your location, we will notify you as soon as possible.
Contact Us
For any questions or concerns regarding your shipment, please reach out to our customer service team at:
- Email: support@teagramstudio.com.au
- Business Hours: 9AM - 5PM